Refund policy
Return and Refund Policy
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At Oivo India, we strive to provide high-quality gaming products and a seamless shopping experience. If you are not fully satisfied with your purchase, our return and refund policy ensures a hassle-free process.
Return Policy
- We offer a 7-day return policy, meaning you have 7 days from the date of delivery to request a return.
- To be eligible for a return, the item must be unused, in its original packaging, and include all accessories and manuals.
- To initiate a return, contact our customer support team at Oivoindia@gmail.com
with your order details and reason for return. - Once the returned product is received, it will be inspected, and the return request will be processed within 3-5 business days.
Refund Policy
- Once we receive and inspect your return, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed within 10 business days to your original payment method.
- Please note that it may take additional time for your bank or credit card provider to process and reflect the refund in your account.
- If you have not received your refund within 15 business days after approval, please contact us at Oivoindia@gmail.com for assistance.
Non-Returnable Items
- Certain items such as opened software, digital downloads, and consumables are non-returnable.
- Items damaged due to improper use, wear and tear, or without original packaging will not be accepted.
For any further questions or assistance, please reach out to our customer support team at Oivoindia@gmail.com or 9999860145.
Oivo India reserves the right to amend this policy at any time.