RETURNS & REPLACEMENTS

We want you to be 100% satisfied with your purchase. If something's not right, we'll make it right.

7 Days Easy Returns
Hassle-Free Replacements
Safe & Secure Process

NEED TO RETURN OR REPLACE AN ITEM?

Start your request in just a few clicks.

Select Order

Enter your order ID

Choose Item

Select return/replacement

Submit Request

We'll take it from there

START REQUEST

ELIGIBILITY FOR RETURNS

Eligible for Return

  • ✓ Product is damaged, defective or not working
  • ✓ Wrong item received
  • ✓ Missing items in the order
  • ✓ Item must be unused, undamaged and in original packaging
  • ✓ Return request raised within 7 days of delivery

Not Eligible

  • ✕ Items damaged due to customer misuse
  • ✕ Products without original packaging
  • ✕ Installed or used products
  • ✕ Accessories, thumb grips, sleeves (opened)
  • ✕ Requests raised after 7 days of delivery

OUR RETURN & REPLACEMENT PROCESS

1

Request

Raise a return or replacement request

2

Verification

Our team will verify your request

3

Pickup

We'll schedule a free pickup

4

Inspection

Item will be inspected at our facility

5

Resolution

Replacement shipped or refund initiated

Important Information

  • Returns are accepted within 7 days of delivery.
  • Product must be unused with original packaging & all accessories.
  • Refunds are processed within 5-7 business days after inspection.
  • For COD orders, refunds are issued to your bank account.
  • Replacement is subject to product availability.

Refund Timelines

UPI / Wallet Within 24-48 Hours
Credit / Debit Card 3-5 Business Days
Net Banking 3-5 Business Days
Cash on Delivery 5-7 Business Days
Refunds are initiated only after the returned item passes our quality check.

Need Help?

Our support team is here to assist you with any return or replacement.

Contact Support

WhatsApp Support

+91 98765 43210

Mon - Sat, 10AM to 6PM

Email Us

support@oivoindia.com

We reply within 24 hrs

Live Chat

Chat with our team for quick help

Mon - Sat, 10AM to 6PM

Free Shipping

On orders above ₹999

Secure Packaging

Safe & secure delivery

Easy Returns

7 days return policy

100% Genuine

Original products only